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Gardner & Co.’s Dr. Heidi K. Gardner explains to an ABC7 Bay Area journalist the different ways that Meta’s new return-to-office mandate – and particularly the communication of it – could undermine trust among its employees. According to Dr. Gardner, Meta should:

• Clearly explain the reason for the mandate and how people benefit from it
• Share policies well in advance of their implementation
• Have empathy toward people and their situations, including new lifestyles based on expecting not to return to the office
• Consider customizing and personalizing the policy based on different needs and preferences
• Focus on making the office more attractive, versus requiring people to be there
• Ensure that leaders are held to the same standard as their subordinates

For the full interview, see below.