Insights

Hosted by Dr. Heidi K. Gardner and Ivan Matviak, the Smarter Collaboration podcast uses real-world examples to better understand what smarter collaboration looks like - and how it can go wrong.

Smarter Collaboration

This indispensable new book lays out a pragmatic action plan blending rich stories, new empirical research, and loads of practical advice to help companies thrive by collaborating more effectively.

Smart Collaboration

Organizations earn higher margins, inspire greater customer loyalty, produce more innovative work, and attract and retain the best talent when specialists engage in Smart Collaboration across boundaries.

Boards of Directors

Boards of directors face increasing pressure to diversify their ranks, stay on top of regulatory and technological advances, hold executives accountable, and improve their functioning. Yet, they’re susceptible to all the foibles of human dynamics.

Lateral hiring

To generate competitive advantage through lateral hiring, it’s not enough just to optimize laterals’ individual capabilities. You need to integrate them so that your whole business generates more value.

Over-committed organisations

The “dark side” of collaboration emerges when people are stretched too thin across many projects, often with competing priorities and deadlines. How can you mitigate the downsides of an over-committed organization while reaping the benefits of Smart Collaboration?…

In-house legal teams

Today’s complex business problems span departments, disciplines and geographies. Savvy in-house lawyers know that collaboration across organizational silos and with external organizations is critically important. But how?…

Leadership and performance

Leadership must permeate an organization—it’s too important to leave only to those with a formal title. Our research delves into the tools, techniques and topics that are essential for leading high performing organizations.

Sector leadership

Clients increasingly expect service that is tailored to their specific industry—and help in learning from more advanced sectors or those that pose potential threats. You need to collaborate with other sector experts to build an integrated, value-added offering.

Sector Leadership

Clients increasingly expect service that is tailored to their specific industry—and help in learning from more advanced sectors or those that pose potential threats. You need to collaborate with other sector experts to build an integrated, value-added offering.

Developing insights within and across sectors allows your team to build a coherent offering that is differentiated from competitors’. Ideally you help clients “see around corners” by combining knowledge to identify trends, risks and opportunities. In many firms, however, professionals’ skills and incentives have been built around legacy organizational structures like products and geography. These silos can result in a fragmented client engagement model with multiple professionals calling on the client and failing to optimize the solutions—or the profitability.

Our research across professional firms, financial services institutions, technology and other companies highlights both the upside and the challenges of moving toward a sector-focused market approach. Our analysis delves into firms’ organizational models, client perceptions and the behaviors required from leaders. We offer pragmatic suggestions for the strategic, organizational, and operational facets of delivering an integrated, sector-based approach.

Publications

PUBLICATION TITLE / Hogan Lovells’ Sector-Focused Client Service Approach: Put to the Test During Covid

Many executives cite “industry-specific insights” as the most important way their vendors and advisors can add value. So, it’s no wonder there’s been a movement for companies—ranging from software to engineering to telecom firms—to develop a sector approach to client (or customer) service.

Check out Dr. Heidi K. Gardner’s newly published Harvard Law School case study, co-authored with legal consultant Dave Harvey, which takes a deep dive into one sector-focused client approach. They examine how a global law firm, Hogan Lovells, used sector-based expertise to support a client facing a crucial test: working with the UK government to produce vaccines in record time during the Covid-19 pandemic.

The case also explores the different facets of the firm’s sector program, including how it segmented clients, developed a governance structure, and tracked and measured investments.

Source: Harvard Law School

Year: April 2023

Link: https://store-68dbb.mybigcommerce.com/hogan-lovells-sector-focused-client-service-approach-put-to-the-test-during-covid/